Cookies Policy

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Similar technologies, such as pixels, tags, local storage and software development kits, may perform comparable functions. In this policy, we use the term cookies to include these technologies where appropriate.

Golden Lady Casino may use cookies to help the website operate, remember your preferences, understand how visitors use our services and support the security of online accounts. Some cookies are placed by us, while others may be placed by service providers that help us deliver website, analytics, security or advertising functions.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information that we hold. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

By continuing to use the website, certain cookies may be used where they are necessary for website operation or where you have provided an appropriate choice. Depending on your browser, device and location, you may be shown a cookie notice or preference tool that allows you to accept, reject or adjust optional cookies.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, page security, account access, session management, fraud prevention and the delivery of requested services. Without them, some parts of the website may not work correctly. Because these cookies support essential functions, they may not be available for opt-out through every preference tool. You may still be able to block them through your browser, although doing so can affect website functionality.

Functional and preference cookies

Functional cookies help remember choices and settings, such as language, region, display preferences or information entered into forms. They can make future visits more convenient and help provide a more consistent experience. If these cookies are disabled, the website may still be accessible, but certain preferences may need to be selected again.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information about pages visited, links selected, time spent on pages, browser type, device type and general website performance. This information is generally used in aggregated or statistical form to identify errors, improve content, monitor performance and make the website easier to use.

Security and risk-management technologies

Cookies and similar technologies may be used to help protect the website and users from suspicious activity, unauthorised access, automated abuse and other security risks. These technologies can assist with verifying sessions, identifying unusual behaviour and supporting measures designed to protect accounts and transactions.

Marketing and advertising cookies

Where used and permitted, marketing cookies may help measure the effectiveness of campaigns, limit repeated advertising, understand website activity following an advertisement and present information that may be more relevant to a visitor. These cookies may be operated by us or by advertising and technology providers acting on our behalf or independently. Optional marketing cookies will generally be subject to your available consent choices.

How cookies are used

The purposes for which cookies may be used include:

• Keeping the website available and helping pages load and function as intended.
• Maintaining a secure connection and supporting account sign-in and session continuity.
• Remembering selected settings and preferences between visits.
• Helping protect the website, accounts and services from fraud, misuse and unauthorised activity.
• Understanding website traffic, performance, errors and general visitor behaviour.
• Improving the design, content, accessibility and usability of the website.
• Measuring the performance of communications, promotions and advertising where applicable.
• Supporting responsible operation of online services, including the detection of unusual activity where relevant.
• Producing reports and statistics that help us plan, maintain and improve our digital services.

The information collected may include an internet protocol address, device type, operating system, browser details, approximate location, pages viewed, referring website, dates and times of visits, interactions with website features and technical identifiers. The information collected will depend on the cookie, your device and the settings applied to your browser or cookie preference tool.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until they are deleted. The duration of a cookie can vary according to its purpose, the provider that places it and your browser settings.

Managing your cookie choices

You can manage cookies in several ways. If a cookie preference banner or tool is displayed on the website, you can use it to review the available categories and make a choice about optional cookies. Your preference may apply to the browser or device used to make the choice, so you may need to update it when using another device or browser.

Most browsers also allow you to view, block, delete or restrict cookies through their privacy or settings menus. The steps differ between browsers and devices. Guidance may be available through the help pages provided by your browser or device manufacturer. You can also adjust some mobile device settings to restrict tracking or the use of advertising identifiers.

If you disable or delete cookies, some website functions may not operate properly. You may be signed out, lose saved preferences, have to enter information again or be unable to use certain features. Blocking optional cookies should not normally prevent access to essential parts of the website, but the effect may vary according to the technology involved.

Browser-based do-not-track signals are not interpreted consistently across all services and devices. The response to such signals may depend on the technology being used, the settings available on the website and the requirements that apply to the relevant service.

Third-party services

Some website features may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies to deliver analytics, security, functionality, communications or advertising services. Third parties may have their own privacy and cookie policies, which apply to their activities. We encourage you to review those policies where relevant.

We do not control every cookie or technology used by an external website, application, advertising service or social media platform. A link to an external service does not mean that Golden Lady Casino endorses its privacy practices or accepts responsibility for its content. You should consider the information and choices provided by the relevant third party before using that service.

Privacy, security and policy updates

Cookies and personal information

Cookie information may be combined with other information where this is reasonably required for website operation, security, customer support, service improvement or another lawful business purpose. We take steps intended to protect information from misuse, loss, interference, unauthorised access, modification or disclosure. No online transmission or storage method can be guaranteed to be completely secure.

If cookies collect or help identify personal information, that information may be handled, stored or disclosed as described in our Privacy Policy. The Privacy Policy also explains how information may be used, the rights and choices that may be available to you, and how you can raise a privacy question or request.

Children and age-restricted services

Our online gambling services are intended for people who meet the applicable legal age and eligibility requirements. We do not knowingly seek to collect information from children through gambling services. If you believe that a child has provided information or accessed a restricted service, please stop the relevant activity and use the available support or privacy channels described on the website.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, service providers, legal obligations or business practices. When we make an update, the revised version will be made available on this page and the updated date may be shown where appropriate. You should review this page periodically so that you understand how cookies are used.

Questions and further information

If you have a question about this Cookies Policy, your cookie preferences or the way information is handled, please use the relevant contact or support option provided on the Golden Lady Casino website. We will consider questions and requests in accordance with our procedures and applicable requirements. This policy is general information and does not replace the website Terms and Conditions, Privacy Policy or responsible gambling information.