Responsible Gaming

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the game, and past results do not predict future results. A win is never certain, and losses cannot be recovered simply by continuing to play. Before you gamble, decide how much time and money you can comfortably spend and treat that amount as the cost of entertainment.

Only gamble with money that is available after essential costs have been paid. Rent, mortgage payments, bills, food, transport, education, savings and other important commitments should come first. Never use borrowed money, credit intended for necessities or funds set aside for someone else to gamble. If losing the amount would create stress or financial difficulty, it is more than you should spend.

A practical approach before you play

• Set a spending limit and a time limit before starting.
• Keep gambling separate from everyday spending where possible.
• Do not chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Take regular breaks and stop when your planned session ends.
• Remember that gambling is not a reliable source of income.
• Do not rely on gambling to improve your mood or manage personal problems.

Responsible gambling is about making informed choices and staying in control. It is not about winning a certain amount or gambling for a particular length of time. Even if gambling currently feels manageable, reviewing your habits regularly can help you identify changes early and keep your activity within safe limits.

Tools and account controls

Account controls can help you manage gambling before it becomes difficult. The controls available to you may depend on the service, your location and applicable requirements. Check your account settings, available responsible gaming features and the relevant terms before using any control.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use within a selected period. Choose an amount that fits comfortably within your personal budget. A limit should be set before you begin gambling, rather than after you have already spent more than planned. Do not set a limit based on an expected win, as wins are never guaranteed.

Time reminders and breaks

Time can pass quickly during a gambling session. Where available, reminders or session information can help you keep track of how long you have been playing. You can also set your own alarms, leave the device, take a walk or move to another activity. Regular breaks make it easier to assess whether you are still gambling for entertainment.

Time-out and self-exclusion

If you need distance from gambling, consider using a time-out or self-exclusion option where available. A time-out may pause access for a selected period, while self-exclusion is intended to prevent gambling for a longer period. Read the conditions carefully, including when the restriction starts, how long it applies and whether it can be changed. Do not create another account or use another person's account to avoid a restriction.

Account closure and marketing preferences

Closing an account can be an appropriate step if gambling is no longer suitable for you. You may also be able to reduce or stop promotional messages and other gambling-related communications. Marketing preferences do not necessarily stop access to an account, so ask for the appropriate account restriction if you want to stop gambling. Keep records of any limits, breaks or closure requests you make.

If a responsible gaming control does not work as expected, stop gambling and seek assistance through the available account support channel. Do not continue playing while waiting for a restriction to be applied. Any request or restriction may be subject to verification, processing requirements and applicable rules.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, sleep and mental wellbeing. It can develop gradually, and a person may not notice the change at first. You do not need to wait for a serious problem before taking action. If gambling is causing concern, reducing or stopping now is a positive step.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more frequently or using larger amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Borrowing money, selling belongings or missing bills because of gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Thinking about gambling during work, study or important personal activities.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or sleep because you are gambling.
• Feeling guilt, shame or regret after gambling but continuing anyway.
• Using more than one account or service to avoid limits or continue playing.
• Considering self-harm or feeling that there is no way to manage the situation.

If any of these signs are familiar, stop and speak with someone you trust. You can ask a family member, friend, health professional, financial counsellor or gambling support service for help. Support is available for people who gamble and for people affected by another person's gambling. You do not have to handle the situation alone, and you do not need to prove that the problem is severe before asking for assistance.

If gambling has created financial pressure, avoid taking further loans or making risky financial decisions to cover losses. Consider contacting a qualified financial counsellor or another appropriate support service. Keep essential bills separate from gambling funds and ask a trusted person to help you review your budget if that feels safe and suitable.

Getting help and staying safe

Australian players can seek confidential gambling support through national and state or territory services. Gambling Help Online and other recognised gambling support providers may offer information, counselling and referrals. Services can often assist with budgeting, relationships, emotional wellbeing and steps such as self-exclusion. Availability and methods of support may vary, so use an official Australian service or speak with a qualified professional.

If you are supporting someone who gambles, set clear boundaries around money and access to shared funds. Do not cover repeated losses if doing so places you or your household at risk. Encourage the person to seek professional support, while also seeking support for yourself. Gambling harm can affect partners, family members, friends and other people close to the player.

Underage gambling and account safety

Gambling is not for people under the legal age. Do not allow anyone underage to access your account, device, payment method or gambling environment. Keep login details private, use appropriate device security and log out when you finish. Adults are responsible for taking reasonable steps to prevent children and young people from viewing or using gambling services.

When urgent help is needed

If you or someone else is in immediate danger, contact emergency services in Australia or go to the nearest hospital. If gambling has led to thoughts of self-harm, treat those thoughts seriously and seek urgent help from a crisis service, health professional or trusted person. Do not stay alone with immediate safety concerns.

This page provides general information and is not medical, legal or financial advice. Your rights, available features and gambling options may depend on your location and applicable Australian requirements. Review the relevant account information and terms, use the controls available to you and seek independent professional advice whenever you are unsure.